Managed IT
Managed IT is more than just a helpdesk. It's a partnership that provides you with access to specialists who learn your business and can offer solutions. Such as allowing people to work from home, upgrading or replacing your existing equipment, preparing for expansion or concerns about cybersecurity.
Infrastructure Design & Planning
Full Audit
We will go through your existing network and create a network diagram. This allows us to easily pinpoint potential weaknesses and quickly resolve issues in future.
Whilst we are creating the network diagram we will also enter all the details of your network into our planning system. This will allow us to provide an overview of the health of the network. This report will outline any potential devices that may be at risk of failure. This could be due to age, end of support or reliability.
Our overview report will also include a 3 year planning section. This secton of the report will outline suggested upgrades that may be needed in the coming months and years. This allows us to advise you of potential issues down the road and plan upgrades ahead of time.
Disaster Recovery & Backup
There's a fundamental distinction between backup and disaster recovery. Backup is the process of making an extra copy or multiple copies of your data. You might need to restore backup data if you encounter data corruption, accidental file deletion or if a software upgrade goes wrong.
Disaster recovery refers to the plan and processes for quickly reestablishing access to applications, data, and IT resources after data corruption or loss. During that time, it may involve switching over to a secondary set of servers and storage systems until your data is retrieved again.
Planning importance
Your business cannot afford to neglect to have a backup and disaster recovery plan. If it takes hours to retrieve lost data after an accidental deletion, some employees will sit idle. After a disaster, it could take days to get the data back; your business could stand to lose customers permanently. Given the time and money your business could lose without these plans in place, investing in data backup and disaster recovery plans are very important.
Deployment & Onboarding
We will create a bespoke onboarding plan to get you up and running with all that Gracey's Ranch has to offer.
This plan will include setting up our monitoring systems, ensuring all your staff have access to our support desk and checking in to ensure everything is going smoothly. During onboarding, we will have our team on-site to ensure a smooth transition.
We will also produce a support document that lets you know how you can get in contact should an issue occur. This ensures your staff always knows who and how to report any problems quickly, reducing frustration and downtime. This step-by-step guide will walk you through all the available methods, allowing you to choose the way that works best for you.
Upgrades & Maintenance
We will set up an update schedule with you, allowing your servers, computers and networking equipment to receive updates and security patches at a time that suits your business. Usually, this would be conducted remotely outside of your regular working hours to reduce disruption.
These updates are critical to ensure the reliability and security of your network.
Security and Compliance
There are many types of security controls that we can implement for your business to protect hardware, software, networks, and data from events that could cause significant loss or damage. Some of these types can include:
Physical security controls can include biometric access control systems, access control cards, locks, guards, and security cameras.
Digital security controls can include secure usernames and passwords, two-factor authentication, antivirus software, and firewalls.
Cybersecurity controls can include anything designed to prevent attacks on data, including DDoS mitigation.
With cyber-attacks on the rise, and with a reported 57% of Canadian internet users experiencing a cybersecurity incident in 2018, it has never been more critical to have a healthy security plan in place so you can be compliant with The Personal Information Protection and Electronic Documents Act (PIPEDA).
Ongoing Support
The Helpdesk
Once onboarding has been started, you will have access to the helpdesk. The helpdesk provides you and your staff with unlimited access to remote and on-site support.
Automatic Alerts
The monitoring system will also keep an eye on your network 24/7. If it detects anything is wrong or may soon cause an issue, it will automatically create a support ticket and alert our technicians. Where possible, the system will also attempt to resolve the problem automatically. In doing so, this reduces the impact on your business and increases efficiency.
Gracey's Ranch has partnered with top companies in the industry to bring you the best solutions.
